Refund & Returns Policy – BenBen

Effective Date: August  15, 2025

At BenBen, we take pride in the quality and craftsmanship of our products.

If for any reason you are not completely satisfied with your purchase, we’re here to make the return process as simple and stress-free as possible.

1.⁠ ⁠Eligibility for Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, unworn, unwashed, and returned in their original packaging.

• Products that show signs of wear or damage cannot be returned.

2.⁠ ⁠Non-Returnable Items

For hygiene and safety reasons, the following items are non-refundable:

• Final sale items

• Gift cards

• Customized or personalized products

3.⁠ ⁠How to Start a Return

1. Contact our BenBen Support Team at support@benben.com within 14 days of receiving your item.

2. Include your order number and reason for the return.

3. Our team will provide you with instructions and a return shipping address.

4.⁠ ⁠Refund Process

• Once we receive and inspect your returned item, we’ll notify you by email.

• If your return is approved, your refund will be processed back to your original payment method.

• Refunds typically take 5–10 business days, depending on your payment provider.

5.⁠ ⁠Exchanges

• We currently offer exchanges for the same item in a different size or color, if available.

• If the desired item is out of stock, we will issue a full refund instead.

6.⁠ ⁠Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at support@benben.com.

We will cover all return shipping costs and ensure you receive a replacement or refund quickly.

7.⁠ ⁠International Orders 

For customers outside our main shipping zones, please note:

• International return shipping costs are the responsibility of the customer unless the item is defective.

• Import duties and taxes are non-refundable.

8.⁠ ⁠Contact Us

For any questions about returns, refunds, or exchanges, reach out to:

BenBen Support Team

📧 Email: shopbenben25@gmail.com