Shipping Policy – BenBen

Effective Date: January 1, 2025

At BenBen, we aim to deliver your orders as quickly, safely, and efficiently as possible — anywhere in the world.

This Shipping Policy explains how shipping costs, delivery times, and international handling work for all our customers.

1.⁠ ⁠Shipping Costs

• Shipping costs are calculated automatically at checkout based on your delivery address, order size, and selected shipping method.

• You will see the final shipping fee before completing your order.

• From time to time, we may offer special promotions such as free or discounted shipping. Any such offers will be clearly displayed on our website.

2.⁠ ⁠Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• During peak seasons, sales events, or high-demand periods, processing times may take slightly longer.

3.⁠ ⁠Delivery Times

Estimated delivery times depend on your location and the shipping method you choose:

• Domestic Shipping (within main regions): Typically 3–7 business days.

• International Shipping: Usually 7–21 business days, depending on customs clearance and destination.

We always strive to meet these timelines, but unforeseen delays caused by carriers, customs, or external factors are beyond our control.

4.⁠ ⁠International Shipping & Customs 🌎

• We ship worldwide and deliver to most countries.

• International customers are responsible for any customs duties, taxes, or import fees imposed by their local authorities.

• BenBen is not liable for delays caused by customs inspections or additional local regulations.

5.⁠ ⁠Tracking Your Order

• Once your order has been shipped, you will receive an email confirmation with a tracking number.

• You can use this tracking number to monitor your delivery in real-time.

6.⁠ ⁠Incorrect or Incomplete Addresses

Please ensure your shipping details are entered correctly at checkout.

• If an incorrect or incomplete address is provided, BenBen is not responsible for delays or failed deliveries.

• In case a package is returned to us, you may be charged for re-shipping.

7.⁠ ⁠Lost or Damaged Packages

• If your package is lost, damaged, or delayed during transit, please contact us at support@benben.com.

• We will work with the shipping carrier to resolve the issue and ensure you receive your order.

8.⁠ ⁠Contact Us

For any questions regarding shipping, please reach out to:

BenBen Support Team

📧 Email: shopbenben25@gmail.com