Privacy policy

Privacy Policy – BenBen Studio

General
BenBen Studio respects the privacy of its customers and is committed to maintaining the security of your information.
This policy is intended to explain how we collect, use and store the information provided to us when using the site and making online purchases.
Your use of the site constitutes your full consent to this policy.

Collection and storage of information
When placing an order on the site, we collect and store the information necessary to process the order and provide the service, including:
Full name, contact information (mobile phone and email) for shipping and invoicing, ID card, date of birth and gender.
The information is stored in the order system for documentation purposes, order processing, invoicing and customer service only.

Credit card details are not stored with us - processing is carried out using an external and secure clearing system.
In addition, the site may collect basic technical information (such as browser type, IP address and general usage data)
In order to enable proper operation of the site and improve the user experience.
We do not use this information for targeted advertising or sharing with commercial entities.

Use of information
The information collected is used by us for the purpose of:
Processing payments and deliveries
Providing customer service and responding to inquiries
Saving purchase history for documentation purposes only
Sending updates and notifications regarding the order (And sometimes general updates, subject to your consent)
BenBen Studio does not sell, transfer or share personal information with third parties, except for suppliers essential to the operation of the business – such as shipping companies or secure payment providers only.

Use of information for mailing and update purposes
When purchasing on the site, subscribing to a mailing list, or providing details for contact –
We may save your name, email address and other contact information,
in order to send you updates, promotions, or marketing information related to the BenBen Studio brand only.
The mailing is sent infrequently, in order to update you on new collections, launches and promotions.
At any time you can remove yourself from the mailing list using the link at the bottom of each message, or by contacting us directly at: shopbenben25@gmail.com.
BenBen Studio undertakes not to transfer your contact information to external parties for advertising or marketing purposes.

Data retention and security
We take reasonable technological and organizational measures to keep your information secure and protected from unauthorized access.
Access to your personal information is limited to authorized persons only.
However, it should be remembered that no transmission over the Internet is completely secure, and therefore we cannot guarantee absolute protection.

Cookies
The site uses cookies for proper functioning, saving shopping carts and improving the user experience.
You can choose to block cookies through your browser settings, but this may affect the functionality of the site.

External links
The BenBen Studio site may contain links to external sites,
such as secure payment pages, social networks (such as Instagram or Facebook), or partner sites.
Going through these links is the user's sole responsibility, and from that moment on, the terms of use and privacy policies of the external sites will apply.
BenBen Studio is not responsible for the way information is managed on these sites.

Minors
The site is intended for use by adults only (over the age of 16).
BenBen Studio does not knowingly collect personal information from minors.
If we become aware that a minor's personal information has been provided without the consent of a parent or guardian,
we will act to delete the information immediately.

Policy Changes
We strive to keep our policy simple, clear, and accessible.
We will occasionally update it to reflect changes in the way we work,
in the tools we use, or in legal requirements.
The changes will take effect immediately upon their publication on the site,
and we invite you to review it from time to time to stay informed.

Contact
For any questions, requests, or inquiries regarding privacy, you can contact us at:
📧 shopbenben25@gmail.com